PushApe Support

Contact us

Email us and we'll get back to you. We aim to reply within two working days, and within 24 hours for reports of offensive content or abuse.

PushApe is operated by Sebastian Crabb, United Kingdom.

Common questions

My reps aren't being counted

• Prop your phone at floor level, facing you, with your whole body in frame.
• Line up with the on-screen outline and hold still for three seconds to start.
• Go all the way down and all the way up — partial reps are deliberately not counted.
• Make sure the room is reasonably well lit and you aren't wearing very loose clothing.

The camera won't turn on

Open the Settings app on your device, find PushApe, and turn Camera on. Rep counting cannot work without it. Everything is processed on your device — no video is recorded, stored or uploaded.

I didn't get my verification email

Check your junk or spam folder, and mark the message as "not junk" so future emails reach your inbox. You can request a new one from the verification screen in the app. If it still doesn't arrive, email us.

I've forgotten my password

Tap "Forgot password?" on the sign-in screen and we'll email you a reset link. Check your junk folder if it doesn't appear.

How do I delete my account?

In the app, go to Profile → Delete my account and confirm with your password. This permanently erases your account, push-up history, streaks, goals, medals, trophies and friendships, releases your username, and removes you from any team. It cannot be undone.

How do I report or block someone?

Tap any user on the leaderboard to open their profile, then scroll to the bottom for Report and Block. Blocking hides that person from your leaderboards and friends list and stops them contacting you. We review every report, usually within 24 hours.

When does the leaderboard reset?

The weekly board resets every Monday, so everyone starts level. Season trophies reset periodically. Your lifetime totals are never reset.

Why did my streak disappear?

Streaks continue while you hit your daily goal each day. Miss a day and the streak resets. You can change your daily goal at any time in the Goals tab.

Report a problem or abuse

To report offensive content, an inappropriate username or team name, cheating, or abusive behaviour, use the in-app report option on that user's profile, or email support@pushape.app.

We operate a zero-tolerance policy for objectionable content. Reports are reviewed and acted on, normally within 24 hours.

Data and privacy requests

To access, correct, export or delete your personal data, email support@pushape.app. We respond within one month, as required under UK GDPR. You can also delete your account yourself at any time from within the app.